Terms of service

GENERAL TERMS AND CONDITIONS OF SALE – Serenity SPA Online Store

  1. Commercial Policy

1.1. The "seller," UIP HOSPITALITY MANAGEMENT, S.A., located at Pine Cliffs Resort, Pinhal do Concelho, 8200-593 Albufeira, Tax ID 515077143, offers products for sale on its website, https://www.shop.serenity-spa.com. The "e-commerce" services are exclusively available to end users, referred to as "consumers." 1.2. A "consumer" is an individual acting/purchasing outside of their business or profession. If you are not a "consumer," we kindly request that you refrain from making purchases on https://www.shop.serenity-spa.com. 1.3. UIP HOSPITALITY MANAGEMENT, S.A. reserves the right to refuse to process orders from users who are not "consumers" or who do not comply with these general terms and conditions of sale. 1.4. These terms and conditions exclusively govern the offering, transmission, and acceptance of orders made on https://www.shop.serenity-spa.com between consumers and the seller, UIP HOSPITALITY MANAGEMENT, S.A. 1.5. The "consumer" must provide a valid email address or other accurate contact information and accepts that the "seller" may contact them using this information.

  1. How to Order

2.1. To order on https://www.shop.serenity-spa.com, the user must have a valid email account and configure their browser to accept cookies and pop-ups to ensure full browsing functionality.
Steps to order from Serenity SPA Online Store:

  • Select products you wish to purchase;
  • Add them to your cart;
  • Proceed to checkout;
  • Choose a payment method;
  • Review your order;
  • Complete payment and confirm your order.

Upon payment confirmation, an email confirmation will be sent, and your order will be processed. UIP HOSPITALITY MANAGEMENT, S.A. reserves the right to refuse or cancel orders, even after confirmation, due to reasons such as product unavailability or payment issues. In such cases, the customer will be notified.

2.2. Right to Refuse Order or Cancel Purchase
UIP HOSPITALITY MANAGEMENT, S.A. reserves the right to reject or cancel any order for reasons such as stock unavailability, incorrect billing information, or suspected fraud, among others.

2.3. Data Verification
Serenity SPA may conduct verifications before processing an order, including address and fraud checks. By confirming the order, the customer agrees to these verifications.

  1. Product Guarantees and Pricing

3.1. Payment Methods
The available payment methods are detailed in the Help/FAQs section of the site. We do not accept payment methods not specified on the site.

3.2. Payment Processing
The amount will be debited from your account once the order has left our warehouse.

  1. Order Security

Serenity SPA utilizes robust security technology to protect payment data. However, we cannot be held liable for damages resulting from the use of electronic means of communication.

  1. Reservation of Ownership

Products remain the property of UIP HOSPITALITY MANAGEMENT, S.A. until full payment has been received.

  1. Pricing

6.1. All prices on the site include VAT. Shipping fees apply per order and may vary depending on the destination country. 6.2. Prices are quoted in euros (€). Changing the delivery country may affect the price. 6.3. The final price displayed at checkout includes all taxes and shipping costs. 6.4. Prices are subject to change without prior notice. The applicable price is the one displayed at the time of purchase. 6.5. In case of price errors on the site, UIP HOSPITALITY MANAGEMENT, S.A. reserves the right to cancel orders.

  1. Quality and Warranty

Serenity SPA guarantees the high quality of the products sold. Product features and ingredients are described on each product page. Colors and images of products may vary slightly depending on monitor and browser settings.

  1. Shipping and Delivery

8.1. Deliveries are made Monday through Friday between 9 am and 6 pm. 8.2. The delivery time within Portugal is 48 hours for orders confirmed by 12 pm on a business day, excluding holidays and promotional periods. Delivery outside Portugal may take up to 7 business days. 8.3. Partial Deliveries: We reserve the right to split deliveries if necessary, and the customer will be notified by email. 8.4. The customer should check the order upon receipt and refuse damaged products.

  1. Shipping Fees

Shipping fees vary by delivery country. Orders that exceed a minimum value may qualify for free shipping.

  1. Returns

10.1. Order Cancellation: Customers may cancel orders before shipment by contacting Customer Support. 10.2. Return of Defective Products: Defective products can be returned within 15 days, and a credit note will be issued to the customer. 10.3. Return Due to Change of Mind: Customers may return products within 15 days if unused and in perfect condition.

  1. Customer Support

For more information, please contact us via [customer support email] or call [contact number].

  1. Promotional Codes

Promotional codes are valid only for online purchases and are not cumulative with other promotions.

  1. Availability

Serenity SPA strives to ensure the availability of all products. In case of stock shortages, the customer will be informed and reimbursed.

  1. Promotion Validity

Promotions are valid at the time they are displayed on the site.

  1. Liability

UIP HOSPITALITY MANAGEMENT, S.A.'s liability for damages is limited to the terms of applicable law. We are not responsible for damages caused by improper use of the products.

  1. Governing Law

These terms and conditions are governed by Portuguese law. Any disputes arising from the interpretation or execution of these general terms and conditions of sale will be under the jurisdiction of the court in Albufeira, with express waiver of any other jurisdiction.

  1. Amendments to Terms & Conditions

UIP HOSPITALITY MANAGEMENT, S.A. may change these Terms & Conditions at any time. Customers are subject to the terms in effect at the time of purchase.

  1. Site Information

UIP HOSPITALITY MANAGEMENT, S.A. makes every effort to ensure the accuracy of the information on the site but is not responsible for errors or omissions.

  1. Trademarks and Copyright

All content on the site is the property of UIP HOSPITALITY MANAGEMENT, S.A. or its suppliers. Reproduction or use without express authorization is prohibited.

  1. Gift Cards

Serenity SPA offers gift cards in predefined values, non-refundable, and valid for 3 months.

  1. Alternative Dispute Resolution

Consumers may use alternative dispute resolution as per Law 144/2015 and can access the EU Online Dispute Resolution portal.

UIP HOSPITALITY MANAGEMENT, S.A.
Pine Cliffs Resort
Pinhal do Concelho
8200-593 Albufeira, Portugal
Tax ID: 515077143